Refund policy

COSMICDOORS RETURN, EXCHANGE & REFUND POLICY

Effective Date: July 2026

Applicability of Policy

This Return, Exchange & Refund Policy ("Policy") applies to all purchases made through CosmicDoors.com.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by this Policy. If you do not agree with any part of this Policy, please refrain from placing an order.

CosmicDoors is a premium streetwear apparel brand operating from Ghaziabad, Uttar Pradesh, India.

Exchange Eligibility

You may request an exchange within 7 days from the date of delivery only if:

  • The product received is damaged.

  • The product received is defective.

  • An incorrect product was delivered.

  • The product size does not fit.

  • Essential parts or accessories are missing.

All exchange requests are subject to approval after inspection by our support team.

No Refund Policy

IMPORTANT

CosmicDoors follows a NO CASH REFUND POLICY.

We do not provide refunds to:

  • Bank accounts

  • Credit cards

  • Debit cards

  • UPI accounts

  • Wallets

  • Original payment methods

Approved return requests, if applicable, shall be settled only through:

  • Store Credit

  • Coupon Code

  • Product Exchange

Store Credits are:

  • Non-transferable

  • Non-refundable

  • Valid for 30 days from issuance

Shipping charges, COD charges, convenience fees, and platform charges are non-refundable under all circumstances.

Size Exchange Policy

We understand sizing concerns in online shopping.

Therefore, we offer one-time size exchange subject to stock availability.

Conditions:

  • Exchange request must be raised within 7 days of delivery.

  • Product must be unworn and unwashed.

  • Original tags and packaging must remain intact.

  • Reverse pickup availability depends on serviceability in your pincode.

If the requested size is unavailable, CosmicDoors may provide:

  • Another available size,

  • Another product of equal value,

  • Store Credit.

Non-Returnable & Non-Exchangeable Products

The following are not eligible for return or exchange:

  • Products purchased during sale or clearance events.

  • Customized or made-to-order products.

  • Gift cards and promotional products.

  • Products damaged due to customer misuse.

  • Products returned without original tags or packaging.

  • Products showing signs of wear, washing, perfume, deodorant, stains, smoke, or alteration.

Conditions For Acceptance

The returned product must:

  • Be unused and unwashed.

  • Be free from stains, perfume, odor, dirt, or damage.

  • Contain all original tags, labels, packaging, and accessories.

  • Match the original order records.

  • Be returned in saleable condition.

CosmicDoors reserves the sole right to determine product eligibility after inspection.

Reverse Pickup

Reverse pickup is offered only in serviceable locations.

If reverse pickup is unavailable:

  • The customer may be required to self-ship the product.

  • The shipping address will be provided by our support team.

CosmicDoors is not responsible for parcels lost during self-shipping.

Order Cancellation Policy

Orders can only be cancelled before processing.

Once an order has entered production, packaging, or shipping stages:

  • Cancellation requests shall not be accepted.

  • Refund requests shall not be accepted.

Damaged / Incorrect Product Claims

Customers must report damaged, defective, or incorrect products within 48 hours of delivery.

Please email:

support@cosmicdoors.com

with:

  • Order Number

  • Product Photos

  • Packaging Photos

  • Shipping Label Photos

Failure to report within 48 hours may result in rejection of the claim.

Right To Reject Requests

CosmicDoors reserves the right to reject any return or exchange request if:

  • Policy conditions are not satisfied.

  • The product fails inspection.

  • Evidence of usage, washing, or tampering is found.

  • Fraudulent claims are suspected.

The decision of CosmicDoors shall be final.

Limitation of Liability

Minor color variations caused by:

  • Screen settings

  • Lighting conditions

  • Photography

shall not be considered defects.

CosmicDoors shall not be liable for delays caused by:

  • Courier partners

  • Weather conditions

  • Government restrictions

  • Force majeure events

Governing Law & Jurisdiction

This Policy shall be governed by the laws of India.

Any disputes arising from purchases made through CosmicDoors.com shall be subject to the exclusive jurisdiction of the competent courts located in:

Ghaziabad, Uttar Pradesh, India.

Contact Information

COSMICDOORS

Email: support@cosmicdoors.com

Contact Number: 8796761303

Website: CosmicDoors.com

Business Address: Ghaziabad, Uttar Pradesh, India.