Shipping policy

Shipping Policy

Effective Date: July 18, 2026

PREAMBLE

At CosmicDoors, we are committed to providing a transparent, reliable, and customer-focused shopping experience. This Shipping Policy outlines the terms governing the processing, dispatch, shipment, and delivery of products purchased through CosmicDoors.com.

By placing an order on our website, you acknowledge and agree to the terms set forth in this Shipping Policy.

CosmicDoors is a Sole Proprietorship business operating from Ghaziabad, Uttar Pradesh, India and currently ships products only within India.

1. DEFINITIONS

Company

Refers to CosmicDoors.

Customer

Any person who purchases products through CosmicDoors.com.

Order

A successfully placed order after payment confirmation or COD verification.

Dispatch

The process of handing over a packed order to a logistics partner for delivery.

Delivery

Successful delivery of the order to the address provided by the customer.

Shipping Partner

Any third-party courier or logistics company engaged by CosmicDoors.

Return to Origin (RTO)

An order returned to CosmicDoors due to failed delivery attempts, refusal, incorrect address, or customer unavailability.

Force Majeure Event

Events beyond reasonable control including natural disasters, strikes, floods, pandemics, transportation disruptions, government restrictions, or courier service failures.

2. ORDER PROCESSING

Order Confirmation

After successfully placing an order, customers will receive an order confirmation email or message.

Order confirmation does not guarantee acceptance.

All orders are subject to:

  • Payment verification

  • Product availability

  • Fraud prevention review

  • Serviceability checks

Processing Timeline

Orders are generally processed within:

1–3 Business Days

Processing includes:

  • Order verification

  • Quality inspection

  • Packaging

  • Courier allocation

Processing time is separate from delivery time.

3. ORDER MODIFICATION & CANCELLATION

Customers may request modifications or cancellations only before the order enters the processing stage.

Once an order is:

  • Processed

  • Packed

  • Ready for dispatch

  • Handed over to the courier

No cancellation or modification requests shall be accepted.

For assistance, contact:

support@cosmicdoors.com

4. SHIPPING COVERAGE

CosmicDoors currently ships only within India.

Orders can only be delivered to serviceable pincodes supported by our logistics partners.

If a pincode becomes non-serviceable after order placement, the order may be cancelled and refunded if payment has already been received.

5. DELIVERY TIMELINES

Estimated delivery timelines:

Location Estimated Delivery
Metro Cities 3–7 Business Days
Tier 2 & Tier 3 Cities 4–10 Business Days
Remote Locations 5–15 Business Days

Delivery timelines are estimates and are not guaranteed.

Actual delivery times may vary depending on:

  • Courier performance

  • Weather conditions

  • Public holidays

  • Local restrictions

  • Natural disasters

  • Service disruptions

6. CASH ON DELIVERY (COD)

Cash on Delivery (COD) is available for eligible products and serviceable pincodes.

CosmicDoors reserves the right to:

  • Disable COD for specific customers.

  • Disable COD for high-risk locations.

  • Reject COD orders flagged during verification.

Repeated refusal of COD orders may result in permanent COD restrictions.

7. SHIPPING CHARGES

Applicable shipping charges, if any, are displayed during checkout before payment.

Shipping charges are:

  • Non-refundable

  • Non-transferable

This includes:

  • Delivery failures due to customer error

  • Refused deliveries

  • RTO shipments

  • Incorrect address submissions

8. TRACKING ORDERS

Once an order is dispatched, customers will receive:

  • Tracking Number

  • Courier Partner Information

  • Tracking Link

Customers are responsible for monitoring shipment progress using the provided tracking details.

9. THIRD-PARTY SHIPPING DISCLAIMER

CosmicDoors works with independent third-party logistics providers.

Once an order has been handed over to the shipping partner, delivery is managed by the courier company.

While we assist customers whenever possible, we cannot guarantee:

  • Exact delivery dates

  • Courier performance

  • Transit timelines

10. FAILED DELIVERY & RTO POLICY

Orders may be returned to origin (RTO) if:

  • Customer is unavailable.

  • Delivery is refused.

  • Incorrect address is provided.

  • Delivery attempts fail repeatedly.

For RTO shipments:

  • Original shipping charges remain non-refundable.

  • Re-shipping charges must be paid by the customer.

  • Re-dispatch will occur only after confirmation and payment of applicable shipping charges.

11. LOST, DELAYED OR DAMAGED SHIPMENTS

If a shipment appears delayed, lost, or damaged:

Customers should contact:

support@cosmicdoors.com

with:

  • Order Number

  • Tracking Number

  • Relevant photos (if applicable)

CosmicDoors will coordinate with the courier partner on a best-effort basis.

However, delivery delays caused by logistics providers do not automatically qualify for refunds, compensation, or order cancellation.

12. CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Providing accurate delivery information.

  • Ensuring availability during delivery attempts.

  • Monitoring shipment tracking updates.

  • Responding to courier communication when required.

CosmicDoors shall not be responsible for delays or delivery failures caused by incorrect customer information.

13. FORCE MAJEURE

CosmicDoors shall not be liable for shipping delays caused by events beyond reasonable control, including:

  • Floods

  • Earthquakes

  • Pandemics

  • Government restrictions

  • Transportation disruptions

  • Internet outages

  • Labour strikes

  • Natural disasters

During such events, delivery timelines may be extended without liability.

14. CUSTOMER SUPPORT

For shipping-related queries:

CosmicDoors

📧 support@cosmicdoors.com

Business Hours:

Monday – Saturday
10:00 AM – 6:00 PM IST

15. GOVERNING LAW & JURISDICTION

This Shipping Policy shall be governed by the laws of India.

Any disputes arising under this Shipping Policy shall be subject to the exclusive jurisdiction of courts located in:

Ghaziabad, Uttar Pradesh, India.

16. POLICY UPDATES

CosmicDoors reserves the right to amend, update, or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Continued use of CosmicDoors.com constitutes acceptance of the updated Shipping Policy.

ACKNOWLEDGEMENT

By placing an order through CosmicDoors.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy in its entirety.

Website: CosmicDoors.com
Email: support@cosmicdoors.com
Contact Number: 8796761303
Location: Ghaziabad, Uttar Pradesh, India